1. Introduction & Basis of Agreement
These Terms & Conditions govern all works carried out by The Home Blueprint Ltd (THBL) and apply to all estimates, services, and professional arrangements unless otherwise agreed in writing.
THBL enters into all agreements in good faith, with the intention of delivering high-quality results, maintaining clear communication, and working to the highest standards of professionalism and safety.
These terms are provided to protect both THBL and the client, ensuring clarity of expectations, reducing risk, and supporting a cooperative working relationship.
● The client is defined as the individual or legal entity instructing THBL to carry out work.
● THBL may act as a contractor, subcontractor, project manager, or consultant depending on the nature of the agreement.
● Acceptance of an estimate in principle, whether verbal or written, constitutes the beginning of a binding contractual relationship under these terms.
● No verbal agreement, side discussion, or informal communication shall override or amend these Terms & Conditions unless confirmed in writing by THBL.
● All work is subject to availability, suitability of site conditions, and the agreement of both parties.
2. Scope of Work & Estimates
THBL provides estimates in principle, not fixed quotations. These are based on the available information and assumed conditions at the time of inspection or discussion.
All figures are indicative and subject to revision as the project progresses or further details become clear.
Where necessary, provisional sums may be used to allow for items that cannot yet be fully specified. These are allowances only and are subject to change once actual costs are known.
Estimates remain valid for 30 days from the date of issue unless stated otherwise in writing. After this period, THBL reserves the right to review and adjust the figures.
Only items explicitly listed in the written estimate are included in the scope of work. No verbal discussions, informal suggestions, or assumptions shall form part of the agreed works unless confirmed by THBL in writing.
Itemised cost breakdowns are not issued by default but may be provided upon request.
Any verbal instructions or additions given during the project must be acknowledged and accepted by THBL directly. Instructions passed to or agreed with subcontractors, trades, or third parties will not be considered valid unless confirmed by THBL in writing.
Acceptance of the estimate in principle creates a contractual agreement for THBL to carry out the described works in accordance with these Terms & Conditions.
3. Working Hours, Site Access & Facilities
A standard working day for THBL is defined as 8 hours, inclusive of all necessary comfort and rest breaks, in line with reasonable on-site conditions.
If suitable welfare facilities (toilet, running water, etc.) are not available at the property, the client must arrange and cover the cost of a portable toilet for the duration of the works.
The client must also provide access to a clean, sheltered rest area where THBL contractors can take breaks, eat, and store personal belongings securely. If this cannot be provided, this must be discussed prior to commencement.
Access to the property must be made available during normal working hours, Monday to Friday, unless agreed otherwise. If access is restricted or delayed by the client, THBL reserves the right to charge for lost time or disruption.
Where parking permits are required, the client is responsible for arranging and paying for all necessary permits for the number of contractors expected on-site at any time.
All tools, equipment, and materials used or stored on-site remain the property of THBL unless otherwise agreed. These must not be moved, used, or handled by any other persons.
The client must ensure that children, pets, and unauthorised persons are kept away from all active work areas and storage locations at all times.
4. Waste, Scaffolding & Temporary Works
Unless specifically included in the written estimate, all waste clearance, skip hire, scaffold hire, and temporary works are the responsibility of the client.
THBL may, at its discretion, assist with arranging or liaising with third-party providers such as skip companies or scaffold suppliers. However, THBL does not accept any responsibility or liability for the performance, conduct, delivery, or condition of these third parties or their equipment.
If THBL does not organise the relevant third-party service, it is the client’s sole responsibility to ensure these are arranged in good time, to the correct specification, and in a way that does not delay or obstruct progress on site.
The client must ensure that any such provisions are arranged and available as required to enable progress on site. THBL will not be held liable for delays caused by the absence or late provision of these items.
THBL accepts no responsibility for damage to driveways, paths, lawns, surfaces, or underground services resulting from the placement or use of skips, scaffolding, or temporary structures, whether provided by THBL or by others on behalf of the client.
Any costs or third-party claims arising from such damage are to be borne by the client unless caused by proven negligence on the part of THBL.
If hazardous or specialist waste is anticipated (e.g. asbestos, contaminated ground), this must be disclosed by the client in advance. Removal of such materials is excluded unless explicitly listed in the estimate.
5. Tools, Materials & Hired Plant
All tools, equipment, and materials brought to the site by THBL or on behalf of THBL remain the property of THBL unless agreed otherwise in writing.
The client must provide a suitable, sheltered area for the secure storage of tools, materials, and equipment.
Children, pets, and unauthorised persons must not have access to this area or to any tools, plant, or work equipment at any time. The client must not handle, move, use, or tamper with any tools, plant, or materials belonging to THBL or its subcontractors.
Access to storage areas must be respected, and any unauthorised use or interference may result in charges for damage, loss, or delay.
Where items are hired or leased (e.g. access platforms, diggers, temporary lighting), THBL may pass on hire costs directly to the client. Ownership of such equipment remains with the hire company, and the client accepts full responsibility for any damage or interference while on site.
THBL will not be held liable for tools, materials, or equipment lost, stolen, or damaged due to a lack of reasonable site security where the client has control over access or security measures.
6. Third-Party Work & Guarantees
THBL accepts no liability for work completed by other parties, whether engaged before, during, or after the course of the project. This includes work arranged by the client independently or third-party trades operating alongside THBL.
No guarantee will be extended to works, areas, or finishes that are affected by:
● External contractors
● Client interference
● Alterations, adaptations, or modifications by others
Instructing other trades to alter, move, or interfere with any part of THBL’s completed work will void any guarantees relating to that section or any directly connected works. All payments due to THBL, including interim or stage payments, remain payable in full and on time — even where third-party actions may have caused delays or disruption. Payment obligations are not waived due to external interference.
THBL reserves the right to recover reasonable losses, costs, or disruption charges caused by delays or remedial work resulting from third-party interference, client coordination errors, or overlapping trades.
7. Variations: Additions, Deductions & Client Changes
Any work not listed in the original estimate is considered a variation and will be charged or credited separately. Variations include:
● Additional rooms, fittings, finishes, or upgrades
● Design changes or specification amendments
● Omissions or scope reductions requested after acceptance
● Revisions imposed by Building Control or external professionals
All variations must be confirmed in writing and agreed by THBL before being acted on. Verbal instructions passed to site staff or subcontractors are not valid unless acknowledged by THBL directly.
Where verbal requests are made on-site, they must be accepted and confirmed by THBL to be enforceable. THBL will not be financially or operationally disadvantaged by any variation, whether an addition or deduction.
If the client requests the removal or cancellation of any part of the works after mobilisation, THBL reserves the right to charge for:
● All labour and materials already committed
● Loss of earnings
● Reprogramming or site disruption costs
THBL also reserves the right to decline any variation that is not feasible, not properly costed, or which adversely impacts scheduling or delivery.
All agreed variations will be costed and invoiced separately, or reflected in the next stage payment.
8. Payments & Invoicing
All payments are due on demand, not on a delayed or fixed schedule, unless otherwise agreed in writing.
THBL may issue interim invoices based on the percentage of work completed at any point during the project.
For example, if 70% of an element has been completed, then 70% of the related payment is payable. This applies to specific elements or packages of work — not just the overall project.
No retention sums will be withheld unless expressly agreed in writing beforehand.
Written acceptance of estimates, variations, or payment stages may be made either digitally (email, message, digital signature) or in handwritten form.
Once accepted, the payment obligation becomes binding and payable as invoiced. THBL prefers payment by BACS (bank transfer).
If the client chooses to pay using alternative methods — such as credit or debit card, PayPal, or third-party merchant services — THBL reserves the right to apply a processing fee to cover merchant charges.
THBL will not issue any certificates, guarantees, or handover documentation unless the project has been paid for in full, with all balances cleared.
The client agrees to make payments promptly. Failure to do so may result in:
● Suspension of ongoing works
● Late payment charges
● Withholding of documentation or guarantees
THBL reserves the right to recover costs for delays or disruptions resulting from non-payment or withheld funds.
8. Deposits, Stage Payments & Non-Refundable Costs
Where a deposit is required, it is payable in advance and will be treated as confirmation of the client’s instruction to proceed. All deposits are non-refundable, except in cases of proven negligence or cancellation by THBL.
Deposits may be used to:
● Secure project start dates
● Cover upfront material orders
● Fund preparatory work, administration, or planning tasks
If the client cancels or delays the project after a deposit is paid, THBL reserves the right to retain part or all of the deposit to cover actual and anticipated costs, including lost time and opportunity.
Stage payments are calculated to reflect work completed or costs incurred.
Where THBL has committed to purchasing materials, booked plant, or scheduled labour, those amounts may be invoiced even if the work has not yet commenced on site.
Delays caused by the client will not make any prepaid sums refundable.
9. Delays, Access & Client-Caused Loss
The client must provide clear, continuous, and safe access to the work area for THBL and any subcontractors throughout the agreed working hours.
Any delays caused by:
● Restricted access to the site
● Client absence or failure to unlock or provide entry.
● Work areas not cleared or made ready
● Clashes with other trades arranged by the client
● Late decisions, withheld approvals, or unavailable materials will be considered client-caused disruption. Where such delays occur, THBL reserves the right to:
● Adjust the schedule without penalty
● Recover loss of earnings or additional labour charges
● Suspend works until the issue is resolved
Clients must notify THBL in advance of any anticipated access restrictions or changes to working conditions. Failure to do so may result in downtime, wasted labour costs, and invoiceable disruption fees at THBL’s discretion.
If work cannot proceed due to no access, THBL reserves the right to treat this as a non-working day with chargeable time and no liability for lost productivity.
10. Building Control, Professionals & Regulatory Changes
Where Building Control, structural engineers, or other professionals are involved in the project, their recommendations, specifications, or instructions may affect both the scope and the cost of works.
THBL may, at its discretion, assist with or submit applications to Building Control or other statutory bodies on the client’s behalf. However, the client remains legally responsible for:
● Ensuring applications are submitted in full
● Responding to correspondence or queries
● Covering all associated fees and compliance costs
● Accepting liability for any delays, rejections, or revisions
All instructions or specifications issued by external professionals must be provided to THBL in writing. Verbal summaries or informal relays are not accepted as formal direction.
Where professional involvement leads to a change in scope — such as revised foundations, structural reinforcements, access requirements, or compliance upgrades — these will be treated as chargeable variations.
THBL accepts no liability for:
● Delays or errors caused by regulatory bodies
● Increased costs due to late-stage instructions
● Changes in law or Building Regulations after works commence
● Professional decisions made by parties not engaged or managed by THBL
11. Certificates, Guarantees & Documentation
THBL provides certificates and guarantees only once full payment has been received and all outstanding balances are cleared. No certification, warranty, or guarantee — written or implied — will be issued until:
● The project is paid for in full
● All agreed stages and variations have been settled
● Any additional documentation or approvals required from the client are supplied
Where guarantees are issued, they apply only to works carried out directly by THBL or its approved subcontractors. Guarantees are void if:
● Other trades alter or interfere with the works
● The client misuses, damages, or fails to maintain the completed works
● Required maintenance or handover steps are ignored
THBL does not certify or guarantee any third-party work, nor does it issue certificates for elements not covered in the agreed scope
● All losses
● Any third-party arrangements affected by termination
All decisions to withdraw will be communicated formally, and outstanding invoices will be issued as applicable.
12. Professional Conduct, Client Behaviour & Right to Withdraw
THBL maintains a professional and safe working environment and expects the same from clients, occupants, and all parties involved on-site.
THBL reserves the right to pause, suspend, or withdraw entirely from a project in the event of:
● Abusive, threatening, or obstructive behaviour
● Unreasonable or excessive demands
● Interference with THBL’s contractors, tools, or agreed schedule
● Repeated failure to make decisions, payments, or provide approvals
● Health & Safety breaches, including pets, children, or other hazards in the work zone, or failure to provide safe access, sanitation, or agreed facilities
Where such conduct or conditions arise, THBL may terminate the agreement without further obligation. All works completed up to that point — including preparatory or administrative work — will remain payable in full.
In the event of withdrawal, THBL is not liable for:
● Any delay to project timelines
● Any consequential or financial losses
● Any third-party arrangements affected by termination
All withdrawal decisions will be communicated formally, and final invoicing will be issued as applicable.
13. Disputes, Complaints & Resolution Procedures
In the event of a dispute or complaint, the client agrees to raise the issue with THBL in writing at the earliest opportunity, outlining the concern and any supporting details.
THBL will aim to respond within a reasonable timeframe and take appropriate steps to address valid concerns where possible. Both parties agree to make reasonable efforts to resolve disputes informally before seeking formal proceedings.
If a resolution cannot be reached, either party may refer the matter to a third-party mediator or dispute resolution service, by mutual agreement.
Unless agreed otherwise:
● Each party will bear their own legal and professional costs
● THBL is not responsible for any third-party advice, assessments, or costs sought independently by the client
● Work may be paused while the matter is being reviewed or negotiated
Raising a dispute does not entitle the client to withhold payment for completed or approved works.
14. Insurance, Risk & Damage Liability
THBL holds public liability and contractor’s insurance appropriate to the works undertaken. Evidence of cover is available on request.
The client is responsible for:
● Ensuring their own buildings and contents insurance covers renovation or construction works
● Informing their insurer of the project and any increased risk
● Covering loss or damage to items not removed or protected in advance
THBL accepts no liability for:
● Damage to existing finishes, surfaces, or landscaping during access, demolition, or construction, unless caused by proven negligence
● Settlement damage, including cracks, minor movement, or shifting that may occur as part of the natural drying, curing, or settling process
● Defects or failures in decoration applied to newly plastered surfaces, particularly where drying or curing times were not properly observed or where work was carried out by others
● Cracks, movement, or disturbance to old plaster, tiling, or finishes during structural works
● Wear and tear caused by normal site activity
● Damage caused by third parties, pets, children, or unapproved site access
● Damage to skips, scaffolding, or hired plant once delivered to the site, unless arranged by THBL directly
THBL is not liable for delays or damage resulting from:
● Fire, flood, storms, weather conditions, or other acts of nature
● Theft, vandalism, delivery issues, or force majeure
● Acts of negligence or interference by the client or third parties
Any claim for damage or loss must be raised within 7 days of discovery.
15. Site Access, Safety & Welfare
The client must provide THBL and its subcontractors with safe, uninterrupted access to the work area throughout agreed working hours.
A standard working day is defined as 8 hours, inclusive of reasonable comfort and rest breaks.
The client is responsible for:
● Ensuring the work area is free from obstruction, furniture, or personal belongings
● Keeping children, pets, and other unauthorised persons out of the work and storage areas at all times
● Providing access to basic welfare facilities, such as toilet use, washing facilities, and shelter from adverse weather
If such facilities are not available, THBL will require the client to either:
● Designate a suitable location for a portable toilet or welfare unit, or
● Fund the hire and servicing of these facilities for the duration of the works
The client is also responsible for arranging parking permits or access permissions if required.
Where no off-road parking is available, the client must cover any costs associated with arranging sufficient space for all THBL vehicles and subcontractors.
THBL will not accept liability for:
● Delays caused by lack of access, welfare, or permits
● Additional labour or equipment required due to obstructions, hazards, or site restrictions
16. Tools, Equipment & Site Security
All tools, plant, and equipment brought to the site remain the property of THBL or its hire partners unless explicitly sold or transferred in writing.
Clients and third parties must not handle, move, or use THBL’s tools or equipment under any circumstances.
The client is responsible for providing a secure site. THBL will take reasonable steps to secure tools and materials during working hours, but accepts no liability for theft, damage, or loss occurring outside of operational control.
Where THBL hires plant or specialist equipment for the works:
● The client is responsible for providing safe storage and site access
● Any damage or theft of such equipment once on site may be charged to the client
● Skips, scaffolding, and other third-party items are the responsibility of their provider once delivered
Any damage to tools, equipment, or site infrastructure caused by the client or their agents (including other contractors, pets, or site visitors) will be chargeable.
Where materials or tools are stored on site overnight, it is the client’s responsibility to ensure reasonable security is maintained. THBL reserves the right to withdraw tools or materials from the site if it considers the conditions unsuitable or unsafe.
17. Working with Other Contractors
Where other trades or contractors are present on site — whether arranged by the client or not — THBL accepts no responsibility for their conduct, standard of work, or impact on THBL’s schedule or performance.
Where THBL is engaged to project manage or coordinate third-party contractors on the client’s behalf:
● This service is provided to assist with timing, logistics, and general communication only
● THBL is not responsible for the workmanship, conduct, pricing, or outcomes of any third-party contractor
● Any agreements, contracts, or guarantees between the client and third parties remain solely between those parties
If THBL is required to coordinate or work around other contractors, the client must:
● Provide advance notice of their involvement
● Ensure their work does not interfere with or delay THBL’s progress
● Accept responsibility for any additional costs, time losses, or site disruptions caused by others
Where scheduling or works are impacted by other trades, THBL reserves the right to:
● Re-cost impacted elements of the project
● Adjust timelines without penalty
● Charge for idle time, return visits, or abortive labour
THBL’s guarantee applies only to works carried out by THBL or its approved subcontractors.
Any modification, removal, or interference with THBL’s work by third parties may void guarantees and warranties without further notice.
The client is responsible for ensuring all parties on-site follow proper Health & Safety practices and site protocols. THBL may withdraw from the site if conditions are unsafe or compromised by others.
18. Variations, Extras & Deductions
Any request by the client to change the scope of works — including additions, substitutions, reductions, or upgrades — will be treated as a variation and must be confirmed by THBL in writing before proceeding.
Verbal requests or informal instructions are not binding until THBL has reviewed and accepted them.
Where a variation affects cost, time, or materials:
● THBL will issue a revised estimate or adjustment before starting the change
● Additional costs may include labour, materials, admin, or restocking
● Where THBL has pre-purchased or committed to materials or labour, those costs remain payable in full, even if the
The work is later removed from the scope
If a client requests to remove or deduct part of the works:
● THBL reserves the right to refuse or adjust the refund based on sunk costs, labour already allocated, or lost margin
● The deduction may not be equivalent to the original line-item value, especially where works were priced as part of a package or sequence
THBL will not be held responsible for delays or rework caused by client-led variations or reversals of previous decisions.
All variations will be confirmed in writing by THBL before implementation. Pricing and schedule adjustments will apply as needed.
19. Statement of Good Faith
THBL enters into all projects in good faith and with the intention of delivering high-quality results in a safe, respectful, and professional manner.
These Terms & Conditions exist not to restrict or complicate, but to protect both parties and ensure mutual understanding. THBL will always endeavour to maintain honest communication, deliver as promised, and resolve any issues reasonably. The client is encouraged to engage in open dialogue if expectations change or concerns arise at any point during the project.
20. Legal Notices, Disclaimers & Statutory Rights
These Terms & Conditions represent the full agreement between The Home Blueprint Ltd (THBL) and the client, and override any prior communications, written or verbal, unless specifically confirmed in writing by THBL.
THBL may revise or update these terms for future works. Any changes will not affect existing agreements unless confirmed by both parties.
Nothing in these Terms affects the client’s statutory rights under consumer law. In the event of conflict between these Terms and any applicable consumer legislation, that legislation will take precedence only where required by law.
THBL is not liable for decisions made by the client based on third-party advice or legal interpretation. These Terms are not intended to provide legal advice and should not be interpreted as such.
Data Handling:
THBL only retains client data necessary to carry out work, process payments, and comply with accounting or regulatory obligations. No data is shared with third parties for marketing purposes. Clients may request to view or delete their data in line with GDPR obligations.
If any part of this agreement is found to be unlawful or unenforceable, the remainder shall continue in full force.
These Terms & Conditions are governed by the laws of England and Wales, and any legal disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.